New Features
New feature

📱Custom Offline Payment Methods in Customer App

Kate avatar
Shared by Kate • February 24, 2026

👋 Hi there,

We're excited to introduce Customer Offline Payment Methods in Customer App🎉.

This feature allows merchants to display selected offline payment methods (such as Cash, COD, or Bank Transfer) directly in the customer app payment carousel. It gives merchants more flexibility in how customers complete checkout — especially for dine-in environments where payment may happen at the counter or upon service completion.


What this feature does

When enabled, Course Grouping:

  • Merchants can choose to show custom offline payment methods in the customer app.
  • Only methods with “Available on customer app” toggled ON will be visible to customers.
  • Customers can select these methods and complete checkout normally.
  • The order is recorded with the correct offline payment method name.
  • Supports dine-in / prepay dine-in flows.

This ensures accurate reporting and clear tracking of how customers intend to pay.


What this feature does not do

❌ Not shown on prepay-delivery orders.

❌ Does not replace online payment gateways.

❌ Does not interfere with existing online payment methods (e.g., card, e-wallet).

Online and offline payment methods continue to function independently.